The reputation and success of a business hang on its customer service. Two leading cloud-based customer service and support systems are Zendesk and Freshdesk. Zendesk and...
There is no getting away from providing great customer service even when there’s a pandemic like Covid-19. All interaction with customers plays an integral role in...
Many companies have difficulty creating a cohesive customer service strategy. They often overlook the importance of using traditional customer support technology like call centers. Although digital...
The call centre is a household name in business today. The costings of outsourcing outbound and inbound calls have made the call centre big business, and...
Implementing a knowledge base for business purposes is ineffective without the right strategy and approach. Luckily, with a little of organization, utilizing the full potential of...
Is it possible for your business to grow too fast? You may not think so, but rapid growth poses its own set of obstacles, and growing...
I have already written a post on the importance of using local service providers instead of overseas providers but I would like to provide you with...
