customer support – BusinessBlogs Hub

Key Insights From A Freshdesk vs Zendesk Comparison

BusinessBlogs — Fri, 27 Oct 2023 04:30:14 +0000

The reputation and success of a business hang on its customer service. Two leading cloud-based customer service and support systems are Zendesk and Freshdesk. Zendesk and Freshdesk are reputable solutions that provide customer support and helpdesk software solutions for businesses to manage and streamline their customer support processes. Their choice often depends on the business’s […]

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How to Sharpen Up Your Customer Service

Guest Contribution — Thu, 30 Jan 2020 01:13:22 +0000

There is no getting away from providing great customer service even when there’s a pandemic like Covid-19. All interaction with customers plays an integral role in client acquisition and retention and brand awareness and reputation, all of which impact sales and your bottom line. Therefore invest in a superb customer-centric service, starting with your company […]

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4 Call Center Mistakes Your Business Can’t Afford to Make

BusinessBlogs — Tue, 29 Oct 2019 22:43:47 +0000

Many companies have difficulty creating a cohesive customer service strategy. They often overlook the importance of using traditional customer support technology like call centers. Although digital communications and social media customer service approaches are becoming more important, they are not replacing the need for call centers. Unfortunately, as a growing number of companies struggle to […]

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How Your Business Can Benefit From Using An Outbound Call Center

BusinessBlogs — Mon, 10 Jul 2017 23:56:08 +0000

The call centre is a household name in business today. The costings of outsourcing outbound and inbound calls have made the call centre big business, and now there are many providers both onshore and offshore. Telemarketing achieves a healthy ROI, particularly for low-cost service providers like utilities and telecoms. At the same time, inbound call […]

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4 Astounding Ways to Collaborate on a Knowledge Base

BusinessBlogs — Wed, 14 Jun 2017 23:15:35 +0000

Implementing a knowledge base for business purposes is ineffective without the right strategy and approach. Luckily, with a little of organization, utilizing the full potential of a knowledge base is going to significantly increase productivity.

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5 Ways Rapid Growth Could Kill Your Small Business

BusinessBlogs — Thu, 16 Feb 2017 19:50:50 +0000

Is it possible for your business to grow too fast? You may not think so, but rapid growth poses its own set of obstacles, and growing too quickly has been the downfall of many a small business. Here are some of the most common challenges posed by rapid growth, and how you can meet them.

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Another example of the importance of using local service providers

BusinessBlogs — Sun, 03 Feb 2013 21:25:14 +0000

I have already written a post on the importance of using local service providers instead of overseas providers but I would like to provide you with another example.

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