Gone are the times when it didn’t matter so much if a few customers got upset or had issues.
I am reminded of this so often in business and life, yet we all seem to forget the lesson. On Friday I went to a store...
Having worked in retail for years and having the importance of good customer service being drilled into me I found it satisfying and very disappointing when...
Ok – a strange title for an article however an important statistic to remember. Especially if you have the desire to become the best at what...
Why do buyers often introduce ‘irritants’ like arranging for your competitors to be visiting them just before or after you so you pass in reception, or...
‘You’re a dumb b*$#@%d’ one of your best customers yells down the phone. Your stomach churns, you get that sinking feeling and ...
Twenty years ago, we used to say that if a customer had a bad experience with a company, they would tell ten people. These days, in...
Complaining is negative personal branding: you help create your own negative image by whining. Yessirree. This also means that positive branding occurs when you are shining...
Do you remember when Toyota was having some issues with the Prius? I don't know for sure how many problems people had with their cars before...
When I share the basic concept of “people love to buy, but they hate to be sold,” most top salespeople will agree. However, startups and small...
